Frequently Asked Questions

Hong Kong FAQs

How do I contact Muuse if I face any issues? 

You can email info@muuse.io or DM @muuse.hk on Instagram if you encounter any issues! We will get back to you within 1 working day. 

What discounts do Muusers get?

Enjoy discounts and exclusive Muuse offers when you choose reuse, and keep a look out for special freebies on Muuse Mondays at Taikoo Place!

Follow @muuse.hk and check your Muuse app for the most updated discounts!

Are reusables safe during COVID?

Global health experts have given assurances that reusables are still safe to use.

 

Similar to dine-in crockery, we work with our cafe & restaurant partners to ensure cleaning is in accordance with government regulations.

Why must I add my card details in the Muuse app?

We hold this info to guarantee the cost of our reusables if they're not returned within 30 days.

 

Similarly to a public library system, you'll receive reminders before your item is 'overdue'. If you still wish to keep it, you'll be charged accordingly.

Where can I return Muuse cup?

Check your Muuse app for return locations near you!

How is Muuse making a difference?

Around 46.4 million single-use plastics are disposed of in HK every week, and most of this cannot be recycled.

 

At Muuse, we believe that even simple daily choices like reusable cups have an outsized impact on our planet.

How are Muuse & Swire Properties involved?

Muuse and Swire Properties have a shared mission to replace single-use packaging with eco-friendly alternatives.

 

Muuse has enabled a free, membership-based system of reusable cups for takeaway in Taikoo Place.

Is Muuse planning to expand in HK?

Yes! We are actively looking for closed-loop partnerships similar to our collaboration with Swire Properties at Taikoo Place. 

Reach out to our Hong Kong Lead at info@muuse.io for a non-obligatory discussion.

Singapore FAQs

How do I contact Muuse Singapore if I face any issues? 

Please reach out to us via WhatsApp, Telegram, Instagram, or Email. We'll get back to you within 2 working days! 

What discounts do Muusers in SG get?

Muuse partner cafés often offer discounts or freebies when you Bring Your Own (BYO) or opt for a reusable item. 

Enjoy these discounts and more exclusive Muuse offers when you choose reuse!

Follow @muuse.io and check your Muuse app for the most updated discounts!

Are reusables safe during COVID?

Global health experts have given assurances that reusables are still safe to use.

 

Similar to dine-in crockery, we work with our cafe & restaurant partners to ensure all cleaning is in accordance with government regulations.

Is Muuse free to use?

Our mission is to make reusable packaging convenient and accessible. There's no need to purchase any subscription or deposit to borrow our reusables for takeaway!

For using our reusables via delivery with GrabFood and foodpanda, a Muuse Pro subscription is needed. Enjoy the first month free – the perfect time to give it a try!

Why must I add my card details in the Muuse app?

We hold this info to guarantee the cost of our reusables if they're not returned within 30 days.

 

Similarly to a public library system, you'll receive reminders before your item is 'overdue'. If you still wish to keep it, you'll be charged accordingly.

How do I know how long I have left to return?

You can borrow any number of Muuse reusables for 30 days each. Check your ‘My Activity’ page in your Muuse app to track when you need to return.

Toronto FAQs

How do I contact Muuse if I face any issues? 

You can email reuse@muuse.io or DM @muuse.ca on Instagram if you encounter any issues! We will get back to you within 1 working day. 

Is it free to Borrow our reusables?

Yes it is! Just download the free Muuse app, add your card details or Apple Pay, and start borrowing our reusables immediately. 

Want even more convenience? Sign up for our reusable pick-up service at $8 / pick-up or $60 for a whole year of monthly pick-ups. 

Why must I add my Card Details or Apple Pay?

We hold this info to guarantee the cost of our Muuse reusables if they're not returned within 30 days. This also enables us to continue providing our reuse system for free for all Torontonians!

 

We'll notify you via multiple reminder emails before your reusables are marked as “overdue”.

What discounts and benefits do I get for Muusing?

Enjoy discounts and exclusive Muuse offers when you choose reuse!

With our home and office pick-up service, it's easier than ever to choose reuse. We'll come to you to pick-up your items, so you don't have to worry about returning them.

Follow @muuse.ca and check your Muuse app for the most updated discounts!

Do I need to wash my Muuse reusables before returning?

If you can give it a rinse that'll be great, but if not no worries! You can return your Muuse reusables at our Return Points in any partner cafe for washing and sanitization.

Check your Muuse App to find return points near you!

Are reusables safe to use?

All  Muuse partner cafés have been assessed by their local public health inspector!

All facilities wash according to ontario Food Premises regulations and Toronto Public Health reccomendations.

Why Muuse in Canada?

Canadian consumers want convenient yet sustainable alternatives to their favourite activities. And 87% of them are concerned about single-use plastics. 

That's why Muuse has been embraced so enthusiastically in just a few months!

What's good about the Muuse Cup?

The Muuse cup comes in 12 oz and 16 oz sizes. It comprises a double-walled stainless steel body & polypropylene lid, making it perfect for your hot latte or iced tea.

It's also suitable for commercial dishwashing and end-of-life recycling!