Who do I contact if I face any issues? 

Please reach out to the Muuse Singapore team via WhatsApp, Telegram, Instagram, or Email. We'll get back to you within 1 working day! 

Is Borrow A Cup available for all beverages at NUS Starbucks?

You can borrow a reusable cup for any hot or cold drink, in Tall or Grande sizes. Unfortunately, we’re not able to offer reusable cups for Venti drinks for this pilot.

Is is free to Borrow a Cup?

Yes it is! Just download the free Muuse app, add your card details or Apple Pay, and start borrowing a reusable cup immediately. 

In addition, you get $0.50 off each beverage purchased*. There is no need to purchase any subscription or place any deposit.

*Starbucks T&Cs apply.

Why must I add my card details in the Muuse app?

We hold this info to guarantee the cost of reusable cups if they're not returned.

We'll notify you via multiple reminder emails before a cup is “overdue”. If you still wish to keep it after 30 days, you'll be charged $4 SGD per Starbucks cup.

How do I return my Starbucks reusable cup?

You can return your borrowed cup to any of the six Muuse dedicated return stations on campus.

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There's no need to scan or wash your cup to return it. Just empty any remaining liquids into our return station, and drop your cup in! 

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We'll send you a return confirmation via the Muuse app within 3 days. 

Where are the 6 Return Stations located?

Science & Medicine:​​

• Wet Science Starbucks

• LT27 Bus Stop

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CDE & Central Library:​

• Techno Edge Starbucks

• Outside LT6 at Engineering Blk 4 Lvl 4

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UTown & Yale-NUS: 

• UTown Starbucks

• UTown Bus Stop

How are the cups cleaned? 

We empty our Return Stations daily to ensure they remain sanitary. 

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The Starbucks reusable cups are then Cleaned & Sanitised at over 85°C by an NEA-licensed third-party partner, in line with international standards (ISO 45001:2018).

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After cleaning, each cup undergoes Quality Assurance  checks before they are restocked in stores.

I’ve returned my cup but the Muuse app still says it’s borrowed

Please allow us up to 3 days to mark your cup as returned within the app.

This enables us to empty the return stations around campus, professionally clean and sanitise your cups, and re-stock them in Starbucks stores!

Can I return a Starbucks reusable cup to other Muuse partner cafes?

No, please return the Starbucks cup to the dedicated return stations around NUS.

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Similarly, please do not return the Muuse stainless-steel reusable cups to the return stations in NUS as these are separate systems.